Your booking is not confirmed until you receive a confirmation email from us and payment is received.
All payments are made in NZD.
Payments by bank transfer, we require a screenshot of proof following payment.
Payments made with a credit or debit card, you are agreeing you are the holder.
Full payment is required to confirm booking.
Cancellations see section 11
3. SECURITY DEPOSIT
A security deposit up to $1,000 will be held on your credit card 1 day prior to arrival.
The security deposit does not limit your liability, you are liable for all damages.
Our manager will inspect the property at check out.
If there is any damage that needs to be rectified, we will photograph it and report the amount to you.
If there is no damage to the property, the hold will be released 7 days after arrival.
4. ACCIDENTAL DAMAGE
If anything is spilled on the couch, carpets or surfaces, please inform us immediately so we can inform our cleaning company of the best way to remove these. The sooner it is removed the less chance of damage costs.
5. TIME OF ARRIVAL AND DEPARTURE
Check in and Check out times are stated on your reservation agreement supplied at the time of booking. Earlier and later check in and out times, are subject to a charge and must be agreed in writing.
6. NUMBER OF GUESTS
The number of guests staying in the property is not to exceed the number specified in the booking confirmation. Under no circumstances will any additional guests be allowed to stay without prior agreement and payment.
For safety and security reasons we may require the names and ages of all the guests staying.
Guests may be Vetted via Online Booking Agents or Social Media.
7. MANAGEMENT ACCESS TO PROPERTY
The management has access rights to the properties at any time for necessary maintenance issues.
8. PUBLIC SERVICES AND LIABILITY
The management is not liable for any utility supply breakdowns outside its control
Please ensure that your party has adequate travel insurance for cancellation, ill health, personal belongings, public liability etc. The management will not be held responsible for any accident, injury, loss or damage to property or person, however caused.
10. BOOKING CHANGES BY YOU, THE CLIENT
We will try accommodate booking changes depending on availability and how far out your booking is, however this is not guaranteed and we reserve the right to not allow date changes.
You may request to increase guest numbers for a charge, however decreasing guest numbers is non refundable or at our discretion.
11. BOOKING CANCELLATION BY YOU, THE CLIENT
Any cancellations must be via email
95% of total booking is refunded for 120+ days before arrival.
75% of total booking is refunded for 60+ days before arrival.
50% of total booking is refundable when cancelled 30+ days before arrival.
0% refundable if cancelled within 30 days.
12. DISRUPTION DUE TO COVID-19 TRAVEL RESTRICTIONS
Our below policies only support NZ domestic travellers, if you are unable to attend due to international border issues, your travel insurance will need to cover any losses.
If there is a city wide mandate / lockdown stopping you from travelling, we will provide you with a full refund, this excludes where vaccinated travellers can travel but unvaccinated travellers can't (i.e. you have chosen to not vaccinate and government has restricted your travel). We will require proof of your location and it is up to our discretion to provide a credit or refund.
Our policy does not cover individual covid cases, i.e. if you are required to isolate.
13. CANCELLATION OR AMENDMENT BY US
In the unlikely event we cancel your booking; the full amount will be refunded.
14. ACCURACY OF INFORMATION
All information supplied is correct and accurate to the best of our knowledge.
15. CAMERAS AND SECURITY
The external of the property is covered by security cameras, this includes the spa pools due to increased liability and safety.
16. DEBT / LATE PAYMENT (FOLLOWING YOUR STAY)
Any late payments or outstanding fees may be charged at 2.5% interest per month plus any other collection costs involved (such as Baycorp); this includes but is not limited to additional cleaning fees, additional guest fees, any damages caused.
17. PROPERTY RULES
Any blatant disregard for the rules may lead to eviction without refund.
No additional guests other than paying guests are allowed on the property. This means if you are part of a group that is split over many houses (excluding if your party is staying at one of our houses) that those guests should not be entering our property or using the facilities. This includes no camper vans, tents, etc.
We reserve the right to cancel your booking without refund should additional guests be on site without prior permission, if additional guests are discovered after the fact, a $100 per person per night (minimum 2 nights) will be charged.
No fires or fireworks are to be used on the property.
No noise outside after 11pm.
No parties, our properties are family friendly and situated in family friendly neighbourhood. This means you're welcome to have drinks and BBQ's with your friends (paid guests), however there should be no excessive drinking and loud music disturbing the peace.
Guests are liable for all damage.
Guests are liable for any additional cleaning fees.
Make sure you abide by the cleaning policy included with your booking, i.e. do not leave the house in a mess else you will be charged @ $60 per hour for additional cleaning.
Treat the house as your own and take care of our property.